FAQs

Spectrum does not require a prescription or referral to submit an inquiry or begin most services. An insurance plan, funding agency, HSA/FSA administrator, school district, or other third party may have its own documentation or referral requirements.

No diagnosis is required to submit a New Participant Inquiry Form or ask about services. Many Spectrum services are available based on a person’s needs and goals rather than a particular diagnosis.

Certain clinical services, evaluations, funding arrangements, or reimbursement requests may involve diagnostic information when professionally appropriate or required by the outside organization.

Spectrum provides services for children, adolescents, adults, families, caregivers, and schools. Eligibility and availability vary by program, client age, provider experience, professional licensure, location, and current openings.

Complete the New Participant Inquiry Form with information about the participant, services requested, goals, preferred location, and scheduling needs.

A printable inquiry form and other enrollment materials are also available on the Forms page .

A team member reviews the information to consider service fit, client age, location, provider experience, scheduling preferences, current availability, and whether additional information is needed.

Spectrum will then contact you regarding possible services, provider availability, additional forms, wait-list information, or other recommended next steps.

Yes. Select all services you believe may be relevant. You do not need to determine the perfect service before contacting us. The information you provide helps our team understand your concerns and discuss appropriate options.

Current service categories include:

• Behavior Support and Executive Function Coaching
• Parent Coaching and Training
• Psychiatry Services
• Psychological Assessment
• Psychotherapy
• Social Skills Groups and Personalized Coaching
• Speech-Language Therapy
• Consultation, training, and support for schools

Visit the Services page for more information.

Neurodiversity-affirming support recognizes that people think, learn, communicate, regulate, and connect in different ways. Services are designed around the individual’s strengths, needs, identity, communication preferences, experiences, and meaningful goals.

The goal is not to force a person to appear less neurodivergent or conform to a single expected style. Support may instead focus on understanding needs, increasing access, developing practical strategies, strengthening self-advocacy, and improving quality of life.

You may identify a preferred provider when contacting Spectrum. Requests are considered, but placement with a specific provider cannot be guaranteed.

Matching depends on the requested service, client age, provider experience, location, professional licensure, scheduling compatibility, clinical or support needs, and current availability.

Some services may be offered virtually when appropriate. Availability depends on the service, provider, participant needs, location, professional licensure, technology requirements, and current scheduling.

Not every service or provider is available virtually, and virtual services may not be appropriate for every situation.

Yes. Spectrum may provide school consultation, behavior-support planning, Functional Behavior Assessment support, staff training, professional development, social communication instruction, program consultation, and coordination across school, home, and community settings.

Schools and educational organizations should visit the Support for Schools page or contact Spectrum to discuss their needs.

Current enrollment materials, dates, tuition rates, and participant forms are posted on Spectrum’s Forms page when available.

Schedules may change between enrollment periods based on participant applications, group matching, staff availability, and program planning.

Spectrum considers age, interests, communication styles, strengths, support needs, goals, scheduling, and the overall group dynamic when making placement decisions.

Two participants of the same age are not necessarily the best group match. Thoughtful matching helps create more natural opportunities for connection, participation, collaboration, and meaningful practice.

No. Applications are reviewed individually, and placement depends on whether an appropriate group match and opening are available.

An applicant may be offered a group, placed on a waiting list, contacted for additional information, or asked to consider another service or future enrollment period.

Personalized coaching or smaller formats such as individual sessions, dyads, or triads may be available when an individual would benefit from an alternative to a traditional group.

Availability depends on the participant’s goals, provider schedules, service fit, location, and current openings.

Spectrum does not file or bill private insurance companies or Medicaid directly. Clients or responsible parties generally pay Spectrum directly unless a separate third-party funding arrangement has been approved in writing.

An itemized invoice or superbill may be available for eligible services. Clients may submit that documentation to their insurer when seeking possible out-of-network reimbursement.

Coverage, reimbursement, claim approval, coding requirements, and payment amounts are determined by the insurance company and the client’s plan. Spectrum cannot guarantee reimbursement.

Many session-based services generally range from $65 to $275 per session. Exact fees vary by service, provider, session length, format, location, and other service-specific factors.

Psychological assessments, group tuition, extended sessions, reports, school consultation, packages, and other specialized services may use different pricing structures. Visit the Fees & Payment page or contact the office for current information.

Some clients receive assistance through school districts, state programs, community agencies, employer benefits, or other third-party funding sources.

Spectrum must approve the arrangement before services are provided under third-party funding. A valid purchase order, service authorization, contract, or other written agreement may be required.

Depending on the transaction and location, payment options may include:

• Cash or check
• Check by mail or secure office drop box
• Credit or debit card
• Authorized recurring card payments
• HSA or FSA cards when permitted by the plan
• Online payment through PayPal

Visit the Make a Payment page for payment instructions.

Spectrum provides in-person services through its Austin, Texas office and virtual services in Wisconsin. Some Texas services may also be available virtually when appropriate and permitted.

Not every service or provider is available in every location. Contact our team to discuss the service and format you are seeking.

Use the New Participant Inquiry Form when you are seeking services for yourself, your child, or another participant.

Use the Contact page for general questions, school or organizational inquiries, administrative assistance, billing questions, or help determining the correct next step.

Email info@spectrumsocial.net , call the Austin office at (512) 524-5482 , or call the Wisconsin services line at (414) 285-7090 .

Office hours and staff availability vary based on client and program needs. Call in advance before visiting the Austin office.